Joel P. Schroeder
N12241 County Rd Q. | Downing, WI 54734 | (920) 279-0878 | [email protected]
Leadership • Trained employees about procedural practices through experiential learning allowing employees to better understand common practices in the work environment
• Demonstrated problem solving and effective decision making skills by empowering employees allowing them to make responsible choices
• Frequently recognized and addressed the concerns of clients to optimize customer service
• Communicated with and listened to customers to analyze their needs in order to exceed their expectations creating a memorable experience
• Took initiative to motivate peers in a professional setting by developing obtainable goals in an encouraging environment
Communication • Provided direction on structure within an organization to maintain and increase operational standards
• Proposed solutions to upper management efficiently to address relevant issues and recommended improvements
• Encouraged team members using positive reinforcement to facilitate a productive culture in the work place
• Maintained an open and approachable persona inviting dynamic communication
Problem Solving • Performed conflict resolution through listening and sympathetic methods to achieve desired results
• Empowered and promoted employee decision making skills through coaching and mentoring of appropriate procedures
• Practiced critical thinking in a team environment to accomplish assigned tasks
Employment NICOLLETT ISLAND INN – Minneapolis, MN (612) 331-1800
Server, 06/2010 to Present
TOMASO’S - Phoenix, AZ (602) 956-0836 Lead Server, Bartender 03/2008 to 01/2010
SAGUARO LAKE RANCH - Mesa, AZ (480) 984-2194
Ranch grounds keeper/Kayak Instructor, 04/2008 to 01/2010
COWBOY CLUB and REDSTONE CABIN - Sedona, AZ (928) 282-4200
Dining Room Manager/Server/Event Coordinator, 02/2004 to 01/2007
NORTHERN LIGHTS BALLOONS INC - Sedona, AZ (928) 282-2274
Crew Chief, 03/2006 to 02/2008
SEDONA PINES RESORT, L.L.C. – Sedona, AZ (928) 282-6400
Off Property Concierge, 11/2003 to 01/2005
CHILI’S RESTAURANT - Crystal River, FL (352) 563-2392
Server/QA (Expeditor), 04/2002 to 09/2003
Education UNIVERSITY OF WISCONSIN - EAU CLAIRE - Eau Claire, WI Bachelors of Business Administration.
Major: Information Systems
Emphasis: Systems Development
Graduation Date: May, 2011 GPA: 3.0/4.0
Courses Completed Information Systems in Business – MIS 240 (Fall 1996)
Structured COBOL Programming – MIS 304 (Spring 1997)
Systems Analysis and Design – MIS 310 ( Summer 1997)
Business Software Engineering – MIS 314 (Summer 1997)
Data Communication Networks – IS 345 (Spring 2010)
Fundamentals of Business Programming - Visual Basic 2008 from Visual Studio.NET – IS 304 (Spring 2010)
Business Software Engineering Programming - Visual Basic 2008 from Visual Studio.NET – IS 314 (Fall 2010)
Introduction to Object Oriented Programming in Java – CS 145 (Fall 2010)
Database Systems Management Using Oracle – IS 344 (Fall 2010)
Advanced Development and Design – IS 384 (Spring 2011)
Distributed Systems Development – IS 450 (Spring 2011)
Seminar in Information Systems – IS 460 (Spring 2011)
Computer Skills · Visual Basic.NET · Excel 2007
· Java · Eclipse 3.5
· SQL · Visio 2007
· COBOL · Microsoft Word 2007
· BASIC · Power Point 2007
· Perl · Microsoft Access 2007
· Python · OPNET IT guru 9.1
· Apache Server 2.2 · Amazon Infrastructure Services
· Google App Engine · Open Source
· Ruby on Rails
Awards and Certifications
Laptop Scholarship - Fall 2010
Institute for the Certification of Computer Professionals (ICCP) - Spring 2011
Leadership • Trained employees about procedural practices through experiential learning allowing employees to better understand common practices in the work environment
• Demonstrated problem solving and effective decision making skills by empowering employees allowing them to make responsible choices
• Frequently recognized and addressed the concerns of clients to optimize customer service
• Communicated with and listened to customers to analyze their needs in order to exceed their expectations creating a memorable experience
• Took initiative to motivate peers in a professional setting by developing obtainable goals in an encouraging environment
Communication • Provided direction on structure within an organization to maintain and increase operational standards
• Proposed solutions to upper management efficiently to address relevant issues and recommended improvements
• Encouraged team members using positive reinforcement to facilitate a productive culture in the work place
• Maintained an open and approachable persona inviting dynamic communication
Problem Solving • Performed conflict resolution through listening and sympathetic methods to achieve desired results
• Empowered and promoted employee decision making skills through coaching and mentoring of appropriate procedures
• Practiced critical thinking in a team environment to accomplish assigned tasks
Employment NICOLLETT ISLAND INN – Minneapolis, MN (612) 331-1800
Server, 06/2010 to Present
TOMASO’S - Phoenix, AZ (602) 956-0836 Lead Server, Bartender 03/2008 to 01/2010
SAGUARO LAKE RANCH - Mesa, AZ (480) 984-2194
Ranch grounds keeper/Kayak Instructor, 04/2008 to 01/2010
COWBOY CLUB and REDSTONE CABIN - Sedona, AZ (928) 282-4200
Dining Room Manager/Server/Event Coordinator, 02/2004 to 01/2007
NORTHERN LIGHTS BALLOONS INC - Sedona, AZ (928) 282-2274
Crew Chief, 03/2006 to 02/2008
SEDONA PINES RESORT, L.L.C. – Sedona, AZ (928) 282-6400
Off Property Concierge, 11/2003 to 01/2005
CHILI’S RESTAURANT - Crystal River, FL (352) 563-2392
Server/QA (Expeditor), 04/2002 to 09/2003
Education UNIVERSITY OF WISCONSIN - EAU CLAIRE - Eau Claire, WI Bachelors of Business Administration.
Major: Information Systems
Emphasis: Systems Development
Graduation Date: May, 2011 GPA: 3.0/4.0
Courses Completed Information Systems in Business – MIS 240 (Fall 1996)
Structured COBOL Programming – MIS 304 (Spring 1997)
Systems Analysis and Design – MIS 310 ( Summer 1997)
Business Software Engineering – MIS 314 (Summer 1997)
Data Communication Networks – IS 345 (Spring 2010)
Fundamentals of Business Programming - Visual Basic 2008 from Visual Studio.NET – IS 304 (Spring 2010)
Business Software Engineering Programming - Visual Basic 2008 from Visual Studio.NET – IS 314 (Fall 2010)
Introduction to Object Oriented Programming in Java – CS 145 (Fall 2010)
Database Systems Management Using Oracle – IS 344 (Fall 2010)
Advanced Development and Design – IS 384 (Spring 2011)
Distributed Systems Development – IS 450 (Spring 2011)
Seminar in Information Systems – IS 460 (Spring 2011)
Computer Skills · Visual Basic.NET · Excel 2007
· Java · Eclipse 3.5
· SQL · Visio 2007
· COBOL · Microsoft Word 2007
· BASIC · Power Point 2007
· Perl · Microsoft Access 2007
· Python · OPNET IT guru 9.1
· Apache Server 2.2 · Amazon Infrastructure Services
· Google App Engine · Open Source
· Ruby on Rails
Awards and Certifications
Laptop Scholarship - Fall 2010
Institute for the Certification of Computer Professionals (ICCP) - Spring 2011
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